SUPPORT
A little helping hand.
Questions about Pony? Let's get you back to the good part.
Say hello.
Something confusing, something broken, or a little idea for Pony? We'd love to hear it.
hello@mixwithpony.comFor troubleshooting, include your device type, app version and what happened. Please don't send passwords, sign-in codes or payment-card details.
Make your first mix
Start with Paloma, Margarita or Mint Lime Fizz. Explore the ingredients and follow each preparation step at your own pace.
Follow @mixwithpony on Instagram for recipes, techniques and fresh inspiration.
Purchases & subscriptions
Pony Plus purchases are billed through the app store you use. You can restore a purchase in Pony's subscription screen while using the original store account.
Manage an Apple subscription ↗
Manage a Google Play subscription ↗
Deleting Pony or your Pony account does not cancel an app-store subscription.
Your saved drinks & bar
Guest records live on your device. An optional account provides cloud backup. In the app, check Settings for sync status and retry a failed sync before signing out or removing the app.